What is the cancellation policy?

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance, valid business days.  Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.  When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. In the event that the credit card transaction is declined, the client will be responsible for paying the balance prior to booking any future services at Therapeutix Mind & Body. Thank you for your understanding and cooperation!

What can I expect from my session?

You can expect a competent and professional session each time you come for an appointment. You will be treated with respect and dignity regardless of your age, gender, race, national origin, sexual orientation, religion, etc. Your privacy and confidentiality will be maintained at all times. You will be draped with a sheet or towel at all times during the session. Only parts of the body being worked on are exposed at any time. The genitals are never exposed or massaged.

What should I do to prepare for my session? 

We ask that you have arrived for your appointment clean, having showered the same day as the treatment. You have not eaten a heavy meal or worked out less than two hours prior to the treatment

What should I wear to my session?

We suggest loose, comfortable clothing. You will be asked to dress down to your comfort level during the session.

What are your current COVID-19 protocols?

Our goal as your spa is to:

• Stay open so that we can serve our customers.
• Follow the guidelines as stated in the order to keep our customers and employees safe.
• Continue to serve our customers in all aspects of their needs.

What does this mean for you, as a customer?

• Therapeutix will continue to be open for you, and will continue to operate with your safety in mind.
• We do not require masks of you or our staff, if you would like your staff member to wear a mask, please just ask.
• Come alone. Please no extra guests during your appointment.
• When you come in, please go straight to the bathroom and wash your hands. We will have a clean and sanitized area waiting for you. We will also wash our hands between each guest.
• If you are showing any symptoms or have been around anyone that has symptoms, please contact us immediately and we will reschedule your appointment.

WHAT TO EXPECT FOR A MATERNITY MASSAGE

In a traditional massage, you might spend half the time lying face-down on your stomach (which is not possible with a baby belly) and half the time facing up (a position that puts pressure on a major blood vessel that can disrupt blood flow to your baby and leave you feeling nauseous).  So here at Therapeutix we offer side lying. Pregnancy massage may help relieve some of the aches and pains of pregnancy. But it does have some risks; it isn't suitable for every person or every pregnancy. Since the 1st trimester is high risk for miscarriage we err on the side of caution and only massage during your 2nd and 3rd trimester. 

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